You have questions? We have answers.

How do you generate your transfers?

All calls are consumer-initiated, meaning the customer has provided their consent to be contacted. All calls are TCPA compliant. Inside Response uses a variety of media to engage customers including search, display, social media, TV and radio.

What are the qualifying questions for each insurance type?

Auto Insurance

  • Are you seeking quotes for auto insurance coverage? Must be yes.

Final Expense Insurance

  • Are you looking for burial or final expense insurance coverage? Must be yes.
  • Do you have a valid payment method (such as checking account or debit card)? Must be yes.

Health Insurance

  • Are you seeking quotes for health insurance coverage on yourself or your family? Must be yes.
  • Are you receiving any state or government funded financial assistance like Medicare; medicaid; disability; or social security? Must be no.
  • Do you have a valid method of payment (ex. a checking account or debit card)? Must be yes.
  • Typically health plans start at $150 for individuals and $225 for families. Could you confirm that this is within your budget? Must be yes.

Home Insurance

  • Are you interested in receiving quotes for home insurance coverage on your single-family residence? Must be yes.

Medicare Insurance

  • Are you seeking additional Medicare coverage options? Must be yes.
  • Are you enrolled in Medicare parts A and B?
  • If no to Medicare parts A and B and under 65: Are you turning 65 in the next 6 months?
  • If no to Medicare parts A and B and they are not turning 65 in the next 6 months, are you otherwise currently eligible due to a special enrollment period? Must be yes.

Term Life Insurance

  • Are you looking for life insurance? Must be yes.
  • Do you have a valid payment method (such as a checking account or debit card)? Must be yes.

What happens if I don't answer the call?

Inside Response attempts to contact you for 60 seconds. If we are unable to reach you, we will leave a message and populate your account with that customer’s contact information. You also have the option of having a notification sent to you by email and or SMS text message.

How often will I receive calls?

All of our transfers are generated in real-time. If we have calls that match your criteria and you have the highest bid, you will be sent that transfer. Our account managers are available to help guide your bidding strategy.

I'm not getting any calls, what should I do?

Consider adjusting your bid, the schedule or times you are available to accept calls and broaden your filter set. The larger net you can cast the more likely you are to get a call.

Can I get a refund for a call?

Yes, we review all refund requests and will accept your refund if the caller is outside of your campaign filters. Please note, we do not accept refunds if you do not answer the call or if there is a technical disconnect. Since we submit the caller details into your account at the time of the connection you will be charged for the call. Consider it a call-verified lead, we recommend calling the customer back as soon as possible.

Is there a billable call duration?

No, every call that is connected to you or your voicemail will be a billable call. The customer’s information is submitted to your account when the call is connected. We recommend calling the customer back as soon as possible.

Can I filter by age range or geography?

Currently, you can filter by State. In a future release you will be able to filter by age range. Please note, each insurance type has it's own built-in age ranges. Please reference the second FAQ titled "What are the qualifying questions for each insurance type?"