You have questions? We have answers.

How do you generate your transfers?

All calls are consumer-initiated, meaning the customer has provided their consent to be contacted. All calls are TCPA compliant. Inside Response uses a variety of media to engage customers including search, display, social media, TV and radio.

What are the qualifying questions for each insurance type?

Auto Insurance

  • Ages: 22-70
  • Are you seeking quotes for auto insurance coverage to begin within the next 30 days?
  • Have you had two or more incidents in the last 2-years?
  • Have you had a DUI in the last 10 years?

Home Insurance

  • Ages: 25-70
  • Are you interested in receiving quotes for home insurance coverage to begin within the next 30 days?
  • Is this for a new home purchase or an existing home?
  • Have you had two or more claims in the last 5-years?

Final Expense Insurance

  • Ages: 50-75
  • Are you currently seeking less than $100K of life insurance coverage?
  • Do you have a valid payment method (ex. checking account or debit card)?
  • Are you seeking quotes for a life insurance policy to begin within the next 30 days?
  • Do you have 15 minutes to speak with an agent now?

Health Insurance

  • Ages: 24-64
  • Are you seeking quotes for health insurance coverage to begin within the next 30 days?
  • Are you receiving any state or government funded financial assistance like Medicare; Medicaid; disability; or social security?
  • Do you have a valid method of payment (ex. a checking account or debit card)?
  • Typically health plans start at $150 for individuals and go up from there. Could you confirm that is within your budget?
  • Do you have 15 minutes to speak with a licensed agent to get coverage?

Medicare Insurance

  • Ages: 64.5-85
  • Do you currently have Medicare parts A & B or are you turning 65 in the next 6 months? (Must be yes)
  • Are you interested in receiving quotes for additional Medicare coverage options to begin within the next 30 days?
  • Are you looking for Part D only?
  • Do you have 15 minutes to speak with a licensed agent to get coverage?

Term Life Insurance

  • Ages: 30-55
  • Are you currently seeking coverage of more than $100K for life insurance?
  • Are you seeking quotes for life insurance coverage to begin within the next 30 days?
  • Do you have a valid payment method (such as a checking account or debit card)?
  • Do you have 15 minutes to speak with a licensed agent to get coverage?

What happens if I don't answer the call?

Inside Response attempts to contact you for 60 seconds. If we are unable to reach you, we will leave a message and populate your account with that customer’s contact information. You also have the option of having a notification sent to you by email and or SMS text message.

How often will I receive calls?

All of our transfers are generated in real-time. If we have calls that match your criteria and you have the highest bid, you will be sent that transfer. Our account managers are available to help guide your bidding strategy.

I'm not getting any calls, what should I do?

Consider adjusting your bid, the schedule or times you are available to accept calls and broaden your filter set. The larger net you can cast the more likely you are to get a call.

Can I get a refund for a call?

Yes, we review all refund requests and will accept your refund if the caller is outside of your campaign filters. Please note, we do not accept refunds if you do not answer the call or if there is a technical disconnect. Since we submit the caller details into your account at the time of the connection you will be charged for the call. Consider it a call-verified lead, we recommend calling the customer back as soon as possible.

Is there a billable call duration?

No, every call that is connected to you or your voicemail will be a billable call. The customer’s information is submitted to your account when the call is connected. We recommend calling the customer back as soon as possible.

Can I filter by age range or geography?

Currently, you can filter by State. In a future release you will be able to filter by age range. Please note, each insurance type has it's own built-in age ranges. Please reference the second FAQ titled "What are the qualifying questions for each insurance type?"